Integracion Donetonic

ServiceTonic + DoneTonic

Integracion Donetonic

ServiceTonic + DoneTonic

The integration of DoneTonic and ServiceTonic unites the best of Service Management (Service Desk / ITSM) with the best of Agile Project Management (Scrum / Kanban / Scrumban).

Bidirectional integration between DoneTonic and ServiceTonic

Services and Projects are two different management areas, but related in many cases. The bi-directional integration between ServiceTonic and DoneTonic simplifies and adds value to both areas.

Integracion Donetonic

What is ServiceTonic?

ServiceTonic is the ticketing and service automation tool that allows you to effectively manage IT and beyond IT. It is a powerful, flexible and easy to use Service Desk, aligned with ITIL. A service management platform with a high level of configuration without the need for programming skills.

Servicetonic Service Desk

The Service Desk with which you will be able to receive and manage tickets from all departments of your company in a single tool. Centralize requests and improve your user and customer service.

What happens if we merge ServiceTonic with DoneTonic

By integrating ServiceTonic with DoneTonic, users will be able to quickly create PBIs in DoneTonic for those who prefer a SCRUM methodology, and tasks for users who prefer Kanban boards, from the tickets generated in ServiceTonic. 

What happens if we merge ServiceTonic with DoneTonic

By integrating ServiceTonic with DoneTonic, users will be able to quickly create PBIs in DoneTonic for those who prefer a SCRUM methodology, and tasks for users who prefer Kanban boards, from the tickets generated in ServiceTonic. 

Gestion de proyectos

Makes work easier for service and project teams.

Gestion de proyectos

Configurable in minutes

Gestion de proyectos

Available for all ServiceTonic services and all DoneTonic projects

Gestion de proyectos

Automatic creation of PBIs in DoneTonic's backlog from within ServiceTonic

Gestion de proyectos

Automatic creation of tasks in Kanban boards from ServiceTonic

Gestion de proyectos

Automatic update of expected completion date from ServiceTonic

Gestion de proyectos

Request traceability from the time it is initiated by the end-user until it is implemented

Gestion de proyectos

Consultation of the ServiceTonic ticket from DoneTonic

Gestion de proyectos

Automatic update of the ticket status in ServiceTonic when moving the PBI to Done

Agile Methodology and Service Management in one!

Connect the two tools and start managing services and projects as one. Excellent communication and easy integration. Activate the integration in minutes, no programming required, and get your service and project teams collaborating in an agile and effective way.

Kanban board
Tablero Kanban DoneTonic

Show me what I can accomplish

We want to show you what you can achieve with the integration of ServiceTonic and DoneTonic, this is an example of how to achieve successful results for your company. The connectivity between your project manager and your service desk will enable you:

Show me what I can accomplish

We want to show you what you can achieve with the integration of ServiceTonic and DoneTonic, this is an example of how to achieve successful results for your company. The connectivity between your project manager and your service desk will enable you:

Gestion de proyectos

Streamline work

Gestion de proyectos

Facilitate collaboration between teams, both in the office and remotely.

Gestion de proyectos

Propose features and immediately notify your development team about them

Let’s see how to receive an enhancement request in ServiceTonic and how to develop the enhancement project with DoneTonic:

  • Create a ticket

    A user creates a ticket, in the ServiceTonic user portal, requesting an enhancement.

  • Validation

    ServiceTonic follows a process of validation and approval of the request.

  • PBI Creation

    ServiceTonic automatically creates a PBI in DoneTonic's Backlog or a task in a Kanban Board.

  • Prioritization

    The Scrum Team together with its Product Owner prioritizes it, refines it and assigns it to the Sprint, all from DoneTonic.

  • Communication

    Once the PBI or task is completed, DoneTonic automatically communicates it to ServiceTonic by changing the status of the ticket.

  • Create a ticket

    A user creates a ticket, in the ServiceTonic user portal, requesting an enhancement.

  • Validation

    ServiceTonic follows a process of validation and approval of the request.

  • PBI Creation

    ServiceTonic automatically creates a PBI in DoneTonic's Backlog or a task in a Kanban Board.

  • Prioritization

    The Scrum Team together with its Product Owner prioritizes it, refines it and assigns it to the Sprint, all from DoneTonic.

  • Communication

    Once the PBI or task is completed, DoneTonic automatically communicates it to ServiceTonic by changing the status of the ticket.

DoneTonic integracion ServiceTonic

Ejemplo de caso de uso

Cuando la tarea o el PBI estén finalizados, el estado del ticket en ServiceTonic cambiará para que conozcas, en tiempo real, el estado del desarrollo de tu funcionalidad.

¡Pasa tus tareas a Done!

Recepción en ServiceTonic

Recepción en ServiceTonic, tu Service Desk, de una solicitud de mejora por parte de uno de los usuarios

ServiceTonic crea un PBI en el Backlog de DoneTonic o una tarea en el Tablero Kanban

Validar Mejora Scrum

Validación y aprobación de la mejora

Refinacioon ticket tarea

El equipo Scrum junto con su Product Owner lo prioriza, lo refina y lo asigna al Sprint

Cambios en tarea Scrum Kanban

Una vez finalizado el PBI o tarea, DoneTonic lo comunica a ServiceTonic cambiando el estado del ticket

Try DoneTonic

Register in DoneTonic and manage your projects through agile methodologies.