Integration with ServiceTonic

Combine the best of Service Management with the best of Agile Project Management

Services and Projects are two distinct management domains, but often related. Bidirectional integration between ServiceTonic and DoneTonic simplifies and adds value to both domains.

Servicetonic Service Desk
Servicetonic Service Desk

ServiceTonic, the Service Management software (Service Desk / ITSM)

ServiceTonic is the ticketing and service automation tool that allows for effective IT management and beyond IT. It’s a powerful, flexible, and easy-to-use Service Desk aligned with ITIL. A service management platform with a high level of configuration without the need for programming knowledge.

ServiceTonic, the Service Management software (Service Desk / ITSM)

ServiceTonic is the ticketing and service automation tool that allows for effective IT management and beyond IT. It’s a powerful, flexible, and easy-to-use Service Desk aligned with ITIL. A service management platform with a high level of configuration without the need for programming knowledge.

Dashboard ServiceTonic

The tool for IT and beyond IT

It’s the Service Desk with which you’ll be able to receive and manage tickets from all departments of your company in a single tool. Centralize requests and improve your customer and user support.

  • IT Service Management
  • Customer Support
  • Inventory and Asset Management
  • Enterprise Service Management

What happens if we combine ServiceTonic with DoneTonic?

With the integration of ServiceTonic with DoneTonic, users will be able to quickly create PBIs in DoneTonic for those who prefer a Scrum methodology, and tasks for users who prefer Kanban boards, from tickets generated in ServiceTonic.

Agility in Companies

Agile at work

Facilitates the work of service and project teams

Simple Configuration

Setup

Configure the integration between the two applications in minutes.

Availability

Availability

Available for all ServiceTonic services and all DoneTonic projects

PBI Creation

PBI Creation

Automatic creation of PBIs in the backlog of DoneTonic from within ServiceTonic

Task Creation

Task Creation

Automatic creation of tasks in Kanban boards from ServiceTonic

Updates

Updates

Automatic update of the expected completion date from ServiceTonic

Request Tracking

Request Tracking

Request traceability from the moment it’s initiated by the end user until it’s implemented

Ticket Inquiry

Ticket Inquiry

Consult ServiceTonic ticket from DoneTonic

State Updates

State Updates

Automatic update of ticket status in ServiceTonic when moving the PBI to Ready

Company Agility

Agile at work

Facilitates the work of service and project teams

Easy Configuration

Setup

Configure the integration between the two applications in minutes

Availability

Availability

Available for all ServiceTonic services and all DoneTonic projects

PBI Creation

PBI Creation

Automatic creation of PBIs in the backlog of DoneTonic from within ServiceTonic

Task Creation

Tasks Creation

Automatic creation of tasks in Kanban boards from ServiceTonic

Updates

Updates

Automatic update of the expected completion date from ServiceTonic

Tracking

Request Tracking

Request traceability from the moment it’s initiated by the end user until it’s implemented

Tickets

Ticket Inquiry

Consult ServiceTonic ticket from DoneTonic

Status Updates

Status Updates

Automatic update of ticket status in ServiceTonic when moving the PBI to Ready

All in one

Agile Methodology and Service Management in one!

Connect the two tools and start managing services and projects as one. Excellent communication and easy integration. Activate the integration in minutes, without the need for programming, and have your service and project teams collaborate in an agile and effective manner.

All in one

Agile Methodology and Service Management in one!

Connect the two tools and start managing services and projects as one. Excellent communication and easy integration. Activate the integration in minutes, without the need for programming, and have your service and project teams collaborate in an agile and effective manner.

ServiceTonic Dashboard
Scrum Board

Show me what I can achieve

Integration between Apps

We want to show you what you can achieve with the integration of ServiceTonic and DoneTonic. Here’s an example of how to achieve successful results for your company. The connectivity between your project manager and your service desk will allow you to:

Show me what I can achieve

Integration between apps

We want to show you what you can achieve with the integration of ServiceTonic and DoneTonic. Here’s an example of how to achieve successful results for your company. The connectivity between your project manager and your service desk will allow you to:

Optimize work

Optimize work

Collaboration

Facilitate collaboration between teams, both in the office and remotely

Notifications

Propose features and immediately notify your development team about them

Optimize work

Optimize work

Collaboration

Facilitate collaboration between teams, both in the office and remotely

Notifications

Propose features and immediately notify your development team about them

Show me how it works

Let’s see how to receive an improvement request in ServiceTonic and how to develop the improvement project with DoneTonic:

Show me how it works

Let’s see how to receive an improvement request in ServiceTonic and how to develop the improvement project with DoneTonic:

A user creates a ticket on the ServiceTonic user portal, requesting an improvement.
ServiceTonic follows a validation and approval process for the request.
ServiceTonic automatically creates a PBI in the DoneTonic backlog or a task on a Kanban board.
The Scrum Team, along with your Product Owner, prioritizes, refines, and assigns it to the Sprint, all from DoneTonic.
Once the PBI or task is completed, DoneTonic automatically communicates it to ServiceTonic by changing the status of the ticket.
Complete circuit

Try DoneTonic

Sign up for DoneTonic and manage your projects through agile methodologies.

Try DoneTonic

Sign up for DoneTonic and manage your projects through agile methodologies.